Make Your Complaint Heard & Get Results

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 by: James H. Dimmitt

At some point in time you will be faced with the need to
register a complaint because of a poor product or poor service, or
maybe even both !

Here are some tips to make sure that your complaint is NOT ignored.

Keep Your Cool

It’s difficult to do this when you are “mad as all get
out” but it’s a key step to making sure you’re complaint gets heard.
Act reasonably and politely.

Make the person on the other end of your complaint WANT
to help you. Losing your temper can cause the other person to become
“defensive” instead of cooperative and helpful.

Identify Yourself

Don’t start out with “what” you are - “I’m a lawyer”,
“I’m a doctor”, “I’m a trash collector”. Start out with “who” you are -
“My name is Jim”. You want them to see you as a person, not just
another problem.

Give them your name and telephone number. This allows
the other person to respond more effectively and follow-up with
results. Remaining anonymous doesn’t establish the one-on-one
relationship you need in order to have your problem resolved.

Be Precise

Have receipts and other records available to assist you
in giving an accurate account of your complaint. Give them as many
details as you can - the date you made the purchase, the store where
you made the purchase orencountered the problem, the name of the
salesperson you were working with, etc.

Keep a record of the date, time and name of any person
you speak with about your complaint. If they are unable to resolve your
complaint immediately, ask when you can reasonably expect a follow-up
phone call.

Thank You

End your conversation by thanking them for their help. If
you have the person’s name you are speaking with, address them by name,
“thank you Angela”.

When the problem is resolved to your satisfaction, you
may even want to write a simple thank you note. People who work in
customer service appreciate this more than you might know.

Use these steps “to your credit” the next time you have a complaint, and you’ll have greater success and results.

About the Author

© 2003, Your Free Credit Report Now

Author: James H. Dimmitt.

Get your FREE credit report online now and subscribe to our FREE weekly newsletter “TO YOUR CREDIT”.

Visit http://www.yourfreecreditreportnow.com for more information.

jimdim815@aol.com

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